Customer Success Manager

Customer Success Manager at Workato – Join to apply for the role at Workato.
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.
Why join us?
Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We also balance productivity with self-care, offering a vibrant and dynamic work environment along with a multitude of benefits.
If this sounds right up your alley, please submit an application. We look forward to getting to know you
Responsibilities
We are looking for an exceptional
Customer Success Manager
to join our growing team. You will own a portfolio of assigned accounts varying in market size, industry, and complexity, with a focus on ensuring value realization through the Workato platform, increasing adoption across business and functional units, ensuring retention, supporting growth, and overall customer satisfaction.
Develop a strong command of Workato's value propositions, the business value our capabilities drive, our approach to Enterprise Automation, Orchestration and AI, and customer use-cases. Guide customers on their Enterprise Orchestration & AI journey and help them think differently. Work with customers on building out the AI roadmap.
Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints to review progress against strategic business and technical objectives.
Engage with senior customer executives to understand their objectives and position Workato for their transformation initiatives (e.g., Customer Objectives reviews, Exec Business reviews).
Understand a customer's business, use cases, and outcomes to guide them to achieve these via Workato's product and services. Drive programs to increase product usage within the current group and expand usage to other functions.
Create customer assets, including Joint Success Plans, to outline progress mapped to initiatives, value, and deployment plans.
Monitor achievement of desired outcomes and tell the value story to internal and external stakeholders.
Be the expert in deployment models and governance structures; share best practices.
Serve as the primary point of escalation for customer issues and prioritize/resolution activities.
Develop trusted relationships with internal stakeholders and champions to mitigate risk, improve experience, drive value, and unlock growth.
Professionally manage your book of business and provide periodic reporting; develop growth and mitigation plans.
Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency.
Run hackathons and bootcamps to drive product adoption and consumption. Actively engage in sales activities to drive revenue growth and customer expansion.
Qualifications / Experience / Technical Skills
BS or equivalent technical education. MBA a plus
5+ years of professional experience in consulting, customer success, client relationships or technical