ServiceNow Specialist

2 weeks ago


Singapore CAREERALLY PTE. LTD. Full time

We're looking for a Lead ServiceNow Specialist to champion the Customer Service Management (CSM) module -serving as the in-house subject matter expert for platform architecture, configuration, and performance.What You'll Do: Serve as the internal SME for ServiceNow CSM, owning both functional design and technical implementation Deep-dive into application layers to debug, troubleshoot, and resolve logic defects in scripts and configurations Configure and enhance CSM modules while ensuring scalability and best practices Evaluate issues across multiple layers (UI, Business Rules, Workflows) to ensure full-stack stability Support DevOps in CI/CD pipeline implementation Keep up with trends and recommend new tools or approaches Collaborate across teams to align solutions with business needs Mentor junior team members and conduct code reviews Requirement: Degree in Computer Science or related field 5+ years of proven expertise in ServiceNow, with deep experience in the CSM module Strong understanding of both functional workflows and technical configuration within the platform. Ability to identify, trace, and resolve logic-level issues in scripts and customisations Confident with platform design, scripting, integration, and DevOps alignment Java/backend experience is a plus Experience working with AWS services and cloud-based integration Certifications in AWS and ServiceNow are a bonus Salary will commensurate according to Candidates' Work Experience & QualificationsWe regret that only shortlisted candidates will be notified.Careerally Pte Ltd | EA Licence: 24C2215Frieda Chan | EA Reg No: R



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