
Assistant Club Manager
1 week ago
JOB SUMMARY
Work closely with the Club Manager to ensure daily operations in the Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests.
Supervises the associates at the various touchpoints to ensure that they are adhering to all hotel policies, procedures, regulations and standards, and delivering the highest possible service standards and achieving and exceeding prescribed/targeted guest satisfaction index. Drive and be fully accountable for all guest comments through the Guest Voice and Intend to Recommend programme.
Ensures that the services at the Club Lounge and above mentioned areas are seamless, where communication is fluid and professional at all times.
JOB DUTIES AND RESPONSIBILITIES
1. Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
2. Master all duties and responsibilities of a Guest Relations Officer/Agent in order to assist them more effectively whenever required.
3. Handle all guest requests and complaints and take ownership of guest feedback. Correspond with guest if necessary.
4. Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues.
5. Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
6. Maintain cleanliness and condition of bar, furniture and food display counter.
7. Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time.
8. Perform opening and closing duties of Club Lounge when required.
9. Supervise the requisition of all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
10. Forecast additional meal requirements and communicate special requests to the kitchen.
11. Complete cashier and closing reports.
12. Provide monthly training, counselling, motivating and coaching associates.
13. Know all hotel emergency procedures at all times.
14. Develop / maintain positive working relationships; listen and respond appropriately to associate concerns.
15. Cash/
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