Voice Recording Engineer

2 weeks ago

Singapore MALTEM ASIA PTE. LTD. Full time

Maltem Asia is seeking a
Voice Recording Engineer
for an i-Banking Client based in Singapore.
Responsibilities:
Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
Knowledge distribution across regions.
Management and monitoring of Voice and Voice Recording infrastructure.
Perform daily ready for business checks.
Voice Systems Support:
IPC Unigy Cisco Voice
MS Teams Voice
Voice Recording Systems support:
Nice NTR and NTRX
Verint Verba
Troubleshooting any Voice & Recording related issues
Collect metrics for third Line escalation
Create reports for Voice Recording Operations and Senior Management teams
Create reports for Voice Recording Operations and Compliance/Litigation teams
Adhere to Internal Controls and procedures
Ensure deadlines and SLA are met
Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
Must Have Skillsets:
5+ years experience in a similar Trading Voice Support Role.
In depth knowledge of Voice Recording Systems:
NICE NTR/NTR-X
NICE FUSION
VERINT VERBA
General knowledge of Voice Systems:
IPC UNIGY Version 5.5
Cisco CUCM v15
MS Teams Voice
Good understanding of Windows servers
General knowledge of Private wires and Hoot Networks
Professional experience, documenting, planning and managing platforms through their life cycle
Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
Ability to prioritize along with good time management skills
Ability to collect and analyse Systems Trace Logs
Ability to work as part of a Global team.
Desire to learn and adapt to new technology skillsets
Knowledge of SBC (Oracle)
Call Logging Systems
Experience with NAS and SAN systems
Knowledge of SQL Server and Microsoft Excel
CCNA and/or CCNA Voice Certifications
Excellent problem-solving skills
Excellent customer-service and interpersonal skills
Excellent communication skills
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