eTrading Application Support

6 days ago

Singapore ICBC STANDARD BANK PLC Singapore Branch Full time

Please note that knowledge of SmartTrade is essential for this role. Division Summary Global Markets Technology provides technology strategy, architecture, programme management, development and support for the Global Markets and Operations business areas. It is aligned across the following areas: eCommerce FX & Rates Commodities Operations The technology team has a global operating model providing services from London, Singapore and with relevant SBG support teams. Job Purpose Manage the day‐to‐day support for Global Markets applications. The successful candidate(s) will support the end‐to‐end production environment, and will work closely with other staff, global stakeholders and local teams to ensure cross‐project dependencies, cross‐system interfaces, collaboration and knowledge management are managed effectively and proactively. Key Responsibilities Platform & venue configuration: manage and maintain configuration across all supported venues and systems, ensuring optimal performance and compliance with business requirements. Application support: provide expert‐level support for the eMarkets platform, responding quickly to issues and service requests in line with ICBCS governance standards. Participating in IT and business projects involving application support and implementation. Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions. Operational resilience: ensure system robustness and contribute to business continuity planning. Knowledge management: create, maintain and update working instructions and documentation; ensure knowledge capture and

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