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Technology Support II

1 week ago

Singapore This is an IT support group Full time

Our Commercial & Investment Bank (CIB) relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
As a Technology Support II in our Payments Technology team within the Commercial and Investment Banking (CIB) Technology department, you will be instrumental in maintaining the operational stability, availability, and performance of our production application flows. Your role will involve troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, thereby supporting a seamless user experience and fostering a culture of continuous improvement. Your passion for solving business problems through innovation and engineering practices is highly valued. You will be expected to leverage your depth of knowledge and expertise across all stages of the software development lifecycle, while continuously partnering with various stakeholders to ensure application stability.
Job Responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Promptly respond to service requests from Client facing support teams, Operations partners, etc.
Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
Monitor production environments for anomalies and address issues utilizing standard observability tools
Improve operational stability and availability through participation in problem management
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Work with development teams throughout the software life cycle ensuring sustainable software releases. Manage, track and validate all changes to the Production, Disaster Recovery environment
Participate in the weekend support coverage in a rotational shift with fellow team members
Required Qualifications, Capabilities, and Skills
Bachelor’s Degree in Computer Science or equivalent
Formal training or certification on technology support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques. Deep level expertise in instrumentation, customization and usage of at least a couple of modern monitoring toolsets such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos etc.
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Hands-on experience with Batch scripting, Ansible, PowerShell or Shell Scripting
Expert in at least one of the relational databases (SQL Server, Oracle, DB2 etc.)
Expertise utilizing one of the batch scheduling tools such as Control-M or Autosys
Experience in executing and driving Resiliency events
Understanding of architecture and design of application systems
Preferred Qualifications, Capabilities, and Skills
Knowledge of one or more general purpose programming languages
Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute and storage systems)
Experience in Banking Finance domain
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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