Customer Service Officer

7 days ago


Singapore Tangspac International Full time

Customer Service Officer (Contract)Join to apply for the Customer Service Officer (Contract) role at Tangspac International. Pay Range Customer Service Officer (Call Center/Contact Center)Duration 12 Months Location Changi Business Park Key Responsibilities Provide personalized service over the telephone to customers regarding banking products, accounts, and service enquiries in an effective and efficient manner. Handle customer enquiries via email and live chat platforms. Understand customers' needs and offer appropriate or customized solutions. Identify cross-sell opportunities, such as promoting banking platforms, during customer interactions. Gather customer feedback and promptly communicate issues and suggestions for improvement to the Team Lead. Requirements Passionate and customer-focused individuals are encouraged to apply. Preferably possess prior customer service experience, especially in a call centre environment. Demonstrate strong communication skills and the ability to work effectively in a pressurized and highly driven environment. Minimum educational requirement is a Diploma; fresh graduates are welcome. Willingness to work rotating shift hours, including weekends and public holidays. Additional Job Duties Consistently meet Customer Centre targets (KPIs) without compromising the quality of service delivery. Ensure accuracy and compliance in handling all customer requests. Successfully cross-sell the



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