Customer Service Specialist
1 month ago
1 year contract, renewable
Central area, Havelock Road
Monday - Friday, office hours
Prefer immediate starters/ available to start in January 2025
Responsibilities:
Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
Ensure consistent and detailed case notes are updated in the system after each liaison with respondents.
Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
Ensure prompt follow-up for survey cases under pending status.
Provide accurate daily reports on mailbox activities for the day to relevant stakeholders.
Ensure all potential/actual complaints are acted upon within stipulated timelines.
Requirements:
Singaporean
At least Diploma or above
At least 2 years of relevant customer service and emailing experience
Interested candidates, please submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform.
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