Customer Service Team Lead @ Woodlands

3 days ago

Woodlands, Singapore P-SERV PTE Ltd Full time

Description Join us as an Customer Service Team Lead , where you'll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go‐to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast‐paced, high‐traffic environment. Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)Key Responsibilities Assist the Supervisor in overseeing ground operations, including staff management and task coordination Address operational issues swiftly and make timely decisions to reduce disruptions Ensure adherence to safety protocols, security measures, and operational procedures Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)Handle emergencies and critical situations, executing contingency plans as per SOPs Maintain and ensure the functionality of office and communication equipment Prepare and submit daily reports and documentation as required Undertake additional tasks as assigned by the Supervisor Key Requirements Minimum of GCE A Level or Diploma in any field 1-2 years of supervisory experience, preferably in operations or customer service Strong multitasking abilities, attention to detail, and excellent communication skills Ability to manage sensitive information with discretion and uphold confidentiality Interested applicants, please email to Thank you for your interest but only shortlisted applicants will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. EA License No: 90C3494EA Personnel No: R EA Personnel Name: Ng Hui Jun #J-18808-Ljbffr

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