Cloud Network Engineer

3 days ago


Singapore Epergne Solutions Full time

Overview Join to apply for the Cloud Network Engineer role at Epergne Solutions . Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Job Requirements & Skills Education & Experience: Bachelor's in Engineering/IT/CS (or related)Technical Skills: Incident Management & Support: ServiceNow ticketing, SME-led incident calls, root-cause analysis, SLA-driven global support Network Architectures & Protocols: LAN/WAN/IP troubleshooting: static and dynamic routing (BGP, OSPF, EIGRP), route-table analysis. Packet-level diagnostics (e.g., Wireshark)Platform & Hardware Expertise Virtual & Cloud Integration: Deploy/support virtual devices, integrate Hyperscaler networks with on-prem DCs. Capacity planning across cloud and on-prem. AWS Advanced Networking, Load Balancers or Azure network services Certifications CCIE (mandatory)AWS Advanced Networking / Cloud Architect or Azure Network Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



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