Retail Business Analyst
5 days ago
The Retail Business Analyst will focus on supporting key project roll out in Travel Retail APAC, system integration testing between key platform (WeChat) & Salesforce, manage end to end User Acceptance Testing (UAT) project, work as change management project manager to foster team adoption of new platform but also manage the maintenance of some existing applications. The scope will be largely on the digital and retail excellence topics.
Responsibilities
Support project gap analysis workshops involving multiple stakeholders (Marketing, Sales, Digital, Retail & Media, Commercial, Finance etc.)
Support User Acceptance Testing (UAT) of a global project roll out in Travel Retail APAC (including China market)
Support System Integration Testing (SIT) of a global project roll out in Travel Retail APAC (WeChat Mini-program integration with Salesforce)
Be the key contact to communicate the business needs to IT teams for technical solution / support
Ensure the Secure by Design of our new applications
Manage all incidents & demands managements (Application enhancement) on existing application scope (Salesforce, ServiceNow, Anaplan solutions...)
Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams
Profile
At least 5-7 years of experience
Fluent English and good level of Mandarin (Ideal)
Good communication and collaboration skills, stakeholders’ management
Strong Project management (Agile, V, hybrid...), end to end project management experience
Understands Sales, Marketing, Digital, Retail & Media Business context
Redaction of business needs, technical specifications, training documents
Is able to animate Business workshops & train users on new process or new applications
Strong problem solving, time management and organizational skills
Knowledge on Salesforce is a must
Strong technical knowledge / project implementation experience on WeChat Mini-program is a must
Experience in running UAT, includes reporting, test scripts writing etc.
Knowledge on ERP SAP is a plus
Understand technical infrastructure topics (API, Cloud based hosting, Interfaces management, batch management, ...)
Understand Cyber Security requirements
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting and Information Technology
Industries
Information Services and Technology, Information and Media
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