Head of Wine Operations

Roles & Responsibilities Wine Service & Member Engagement - Work closely with the sommelier team to ensure a consistently high standard of wine service. - Implement quality control measures to uphold wine service excellence across all F&B outlets. - Lead member engagement initiatives, including wine masterclasses, exclusive tastings, wine-pairingdinners, and vineyard trips – working closely with events- and kitchen- teams. - Provide expert wine recommendations to members and guests, enhancing their dining and clubexperience. - Collaborate with the membership team to curate wine offerings that appeal to different membersegments. - Develop initiatives to foster wine education and engagement, enhancing the overall club experience. - Act as the wine ambassador for the club, engaging with members and enhancing their wine journeythrough expert guidance and personalised recommendations. - Liaise with educational bodies such as WSET and CMS to provide in-house wine education for bothstaff and Members. Strategic Wine Programme Leadership - Develop and execute a comprehensive wine strategy aligned with the club’s vision and memberexpectations. - Work closely with the buying team to curate and manage an exceptional wine list, ensuring a balancebetween classic and emerging regions and producers, alignment with business needs and financialobjectives, while also taking part in supplier negotiations and pricing strategies as appropriate. Maximise revenue and profitability. - Foster relationships with top wineries, distributors, and industry professionals to secure exclusiveallocations and unique opportunities. - Collaborate with the regional Head of Wine and local General Manager to drive wine-led initiatives,including private member tastings, wine trips, and special events. Inventory, Compliance & Operational Oversight - Work closely with the Inventory Manager to manage the club’s wine inventory, ensuring accuratestock control, optimal stock levels and cellar organizations, efficient storage, and accurate tracking tominimize losses. - Oversee supplier agreements, logistics, and storage compliance, ensuring efficient operations andadherence to procurement best practices. - Oversee member wine storage, ensuring secure handling and premium service for privatecollections. - Ensure compliance with all local (tax, duty, and licensing) regulations regarding alcohol service andprocurement. - Maintain proper documentation and operational processes for all wine-related activities. Team Leadership & Development - Lead and mentor the Inventory Manager and Head Sommelier, ensuring seamless coordinationbetween stock management and service. - Provide training and development opportunities for the sommelier and cellar teams, enhancing theirexpertise in stock management, wine service, and sales, as well as overall wine knowledge. - Foster a culture of excellence, teamwork, and continuous learning, ensuring the team delivers aworld-class wine experience. - Set KPIs and performance goals for the cellar and sommelier teams, ensuring accountability andexcellence in execution. Financial & Budget Management - Contribute to setting and managing the wine department’s budget, ensuring financial targets are metin terms of sales, cost control, and profitability, while maintaining a world-class wine offering. - Work with finance team to track wine sales, cost management, and stock valuation, ensuringcommercial viability. - Identify opportunities for revenue growth through premium wine offerings, and bespoke memberservices. - Maintain (and implement as needed) strategic pricing, upselling, and sales initiatives to maximiseprofitability while maintaining exceptional value for members. - Monitor sales trends and member preferences to adjust pricing and selection strategies accordingly. Marketing: - Support marketing team to communicate with Members about wine at the Club, especially innewsletters and on socials - Familiarisation with relevant software platforms (eg MailChimp, Canva) Personal and Professional development: - Develop your own wine knowledge and experience, as well as your network within the industry, toensure continual professional growth An ambassador for the Club to both Members and the wider world of wine. (We are regret that only shortlisted candidates will be notified.) Tell employers what skills you have LicensingUpsellingWine EducationLeadershipBudget ManagementValuationInventoryCost ManagementWine SalesCanvaWine KnowledgeTeam LeadershipWineCMSService ExcellenceCost Control