Customer Service Officer

7 days ago

Singapore PEOPLE PROFILERS PTE. LTD. Full time
Industry: Logistics
MNC Environment
Permanent role (AWS Guaranteed + Variable Bonus + Overtime)
Responsibilities:
  • Ensure customer's orders are processed in a timely and accurately manner
  • Ensure reports are submitted on a timely to established customer's schedules
  • Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
  • Liaise and update customer closely to resolve customer orders or shipments related issues
  • Initial cycle count as per schedule
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Be responsible in reconciling all stock discrepancies
  • Inventory Management for Customer's WMS system
  • Ensure all billings are done timely & accurately with all necessary supporting documents
  • Collate and compute the monthly KPI report
  • Achieve & maintain consistent KPI, make suggestions to improve when necessary
Requirements:
  • Customer Service Orientated and team player
  • Product and System knowledge & MS Office Skills
Job ID: LRYWW876
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09 PLUS Building Singapore
EA Licence Number: 02C4944
Registration Number: R
EA Personnel: Carlo Antonio Dela Cruz
People Profilers Pte Ltd ("People Profilers") has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd ("e2i"), to extend the support of hiring beyond e2i's resources to broaden the reach of jobseekers.
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers's PDPA and e2i's PDPA ( ).

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