Information Technology Service Delivery Manager
1 day ago
Description Information Technology Service Delivery Manager We are seeking a Service Delivery Manager (Maintenance) who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects . This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence. Responsibilities Participate in project and Maintenance Systems meetings, proposing improvements where necessary. Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines. Evaluate potential technical issues and collaborate with engineers to develop effective solutions. Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored. Liaise with backend support groups to ensure Maintenance Systems’ fulfilment and compliance. Coordinate with external service partners and contractors to facilitate project and maintenance execution. Effectively engage key stakeholders in decision-making and execution processes. Strong negotiation skills with both internal and external stakeholders. Generate and analyse monthly reports, presenting insights and updates to end customers. Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness. Familiarity with Service Operation metrics and system availability requirements. Manage project budgets, including planning, designing, and defining scope and deliverables. Uphold quality assurance standards and ensure best-in-class deliverables. Proactively monitor project progress and apply corrective actions to resolve issues. Build and maintain high-performing teams aligned with service management goals. Requirements Strong experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations. Certification in ITIL is preferred. At least 2 years of experience in team management. Have at least 3 years of experience in Cyber Security. Work Location: Jurong East Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Computer and Network Security and Information Services Referrals increase your chances of interviewing at ST Engineering by 2x. #J-18808-Ljbffr Industry Other Category IT & Technology Sub Category IT Management & IT Project Management
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Information Technology Service Delivery Manager
2 weeks ago
Singapore Newtone consulting Full timeInformation Technology Service Delivery Manager We're looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and...
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Singapore ST Engineering Full timeDescription Information Technology Service Delivery Manager We are seeking a Service Delivery Manager (Maintenance)who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects . This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure...
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Singapore ST Engineering Full timeInformation Technology Service Delivery Manager We are seeking a Service Delivery Manager (Maintenance)who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects . This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer...
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Information Technology
3 days ago
Singapore SINGAPORE AIRLINES LIMITED Full time**Key Responsibilities**: - Taking ownership of critical incidents, drive and coordinating with resolution parties till issue resolved, and establishing effective communication between stakeholders for root cause analysis and post-incident reviews. - Drive operational excellence by toil reduction via proactive defect prevention and eliminating...
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Project Manager, Information Technology
2 weeks ago
Singapore EMQ2 TECHNOLOGY SERVICES PTE. LTD. Full timeEMQ2 is seeking a highly qualified Project Manager, Information Technology to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you...
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Manager/senior Manager
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Singapore NUS Information Technology Full time**Posting Start Date**:29/10/2024 About NUS ITWe drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new...
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Manager, Information Technology
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Singapore TEENET TECHNOLOGY (SINGAPORE) PTE. LTD. Full time**Job Description**: - Collaborate with the CEO on strategic planning and execution. - Identify new business opportunities, technologies, and markets. - Translate company vision into actionable operational plans. - Oversee daily operations across departments (e.g., Development, IT Infrastructure, Support, Sales, Marketing, HR, and Finance). - Ensure...
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Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time**Executive Summary** Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs,...
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Associate Director/senior Manager
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Singapore NUS Information Technology Full time**Posting Start Date**:05/08/2024 About NUS ITWe drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new...
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Senior Manager
2 weeks ago
Singapore NUS Information Technology Full time**Posting Start Date**:26/11/2024 About NUS ITWe drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new...
