Senior Software Engineer

1 week ago

Singapore FIRST DERIVATIVES PTE. LIMITED Full time

What You'll Do Broad knowledge of the Genesys solution landscape with deep technical skills in Genesys Engage on-prem (3-5 years), including version 8.x, Workspace Desktop Edition, SIP Server, GVP, Orchestration Server, and Rules Engine Excellent experience integrating Genesys into large, global enterprise environments, including infrastructure projects like telephony system replacement Expertise in configuration and integration of the Genesys voice platform Proficiency in IRD Routing Strategy development for Voice and/or asynchronous channels (eServices, iWD)Solid understanding of Historical and Real-Time Reporting and Workforce Optimization (WFO)Good understanding of solution architecture and design, security principles, back-office system integrations, and networks/communications platforms Familiarity with UNIX/LINUX system administration and general system administration know-how (servers, databases, files)What Will Make You Shine University degree in Computer Science, Math, Physics, Engineering, or a related technical field Strong analytical, problem-solving and synthesizing skills A confident communicator capable of explaining complex technology to non-technical audiences and translating client needs into efficient incident support Highly motivated, self-reliant, and possess the ability to organize tasks and next steps effectively Nice to Have DevOps experience, Java/J2EE knowledge, Knowledge of Virtual Machines and Docker containers Knowledge of cloud platforms like AWS, GCP, or similar Banking or financial services domain experience #J-18808-Ljbffr

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