Director, Head of Operations

2 weeks ago


Singapore Payoneer Full time

Director, Head of Operations & Risk (Checkout) Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows—including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence—we give businesses the tools they need to work efficiently worldwide and grow with confidence. We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk. This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs. You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience. The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused. Singapore or Israel. Hybrid. Full-time. What You’ll Do Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement. E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representation, and



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