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Asst Care Coordinator, R.I.C.E. Comm Care
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Overview Asst Care Coordinator works under the supervision of the Senior/Care Manager to support services provided by the Care Coordination Unit. Triage referrals received from care teams, conduct basic health and geriatric assessments when required, and link suitable patients with relevant community care partners to manage health and care in the community. Staff advocate for, support, and provide holistic, continuous, individualized, and coordinated care to patients and their caregivers, helping them cope within their community and improve their quality of life. Responsibilities One referral point for transitional services and support in the community. Understand inclusion and exclusion criteria for community case and transitional care referrals. Triage referrals and allocate appropriate patients to members within the One with Community Team. Update databases accurately and in a timely manner. Follow up with assignment of referrals to the relevant Care Manager where appropriate. Acknowledge and respond to referring parties accordingly. Care coordination and case management support. Under supervision of the Senior/Care Manager, assist in formulating personalized care plans and navigating the healthcare system through referrals to healthcare, social and community services and/or medical escalations. Perform guided basic health and geriatric assessments for patients when required. Conduct guided telephonic or face-to-face reviews to ensure smooth transitions and coping for patients and their caregivers. Advocate and educate on general advanced care planning for suitable patients. Document assessments, plans, and outcomes promptly and accurately in the relevant system. Coordinate referrals to available community services, explain options to patients and caregivers, and assist senior/care managers in initiating community service applications if required. Provide ongoing collaboration between patients, caregivers, and multidisciplinary teams in a timely manner. Conduct guided follow-up reviews to ensure smooth coping in the community. Promote and guide positive changes in patients' lifestyle in the community. Monitor patients' general medical condition during reviews; update the Senior/Care Manager and report to the patient's Principal Doctor or primary care provider and/or community partner as necessary; connect care interventions within and outside of the hospital (community partners). Be an advocate for advanced care planning initiatives; link patients and their families for ACP conversations with relevant community partners. Update databases accurately and promptly. Outpatient to Community Collaboration. Support and work with clinic and community operations teams to identify, triage, and verify patients suitable for right-siting to primary care. Explain relevant information to patients and facilitate right-siting arrangements. Support service initiatives and provide care links that improve patients' quality of life and health status from the home. Secondary Responsibilities. Support in conducting High Mobility Exercise sessions at community sites. Provide support for community events organized by Alexandra Hospital or partners within Queenstown community. Contribute to project work and participate in planning activities that improve team strategy, teamwork, and collaboration. Contribute to team learning and sharing sessions; participate in training, conference learnings, and journal reviews during department huddles. Any other duties as assigned by Reporting Officer. Requirements Qualification Required and Area of Discipline Diploma or equivalent professional qualification in Nursing, Social Work or Allied Health, Health Services Management, Health Management & Promotion. Those with Nitec in Nursing and relevant working experience in clinics or community will be considered. Required Competencies And Capabilities (Skills, Experiences And Professional Licences)Preferably at least 3 years of working experience in the healthcare industry. Ability to interact with patients/residents, healthcare teams and community partners of all levels. Strong analytical, listening, and problem-solving skills. Pleasant disposition, approachable, with strong interpersonal skills. Team player with good collaboration. Strong communication and interpersonal skills. Ability to use local languages and dialects is an added advantage, especially with patients and caregivers. Independent worker with initiative and strong problem-solving abilities. Comfortable with ambiguity and challenging environments. Basic computer skills in MS Word, Excel, and PowerPoint; strong analytical skills. Open to contract end date of 31 Mar 2026. If the role sounds interesting to you, please contact to understand more about the role. Please indicate the position you are interested in in the subject heading. Only Singapore Citizens and Singapore Permanent Residents may apply. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Alexandra Hospital, Singapore by 2x Get notified about new Care Coordinator jobs in Singapore, Singapore. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
