IS and Tech Infra Manager

4 days ago

Singapore ADEMCO (FAR EAST) PTE LTD Full time
Key Responsibilities
Leadership & Strategy
  • Oversee the organization's IT functionality, infrastructure, and daily operations.
  • Contribute to IT strategy, long-term planning, and digital transformation initiatives.
  • Drive impactful IT projects and solutions that enable business growth and innovation.

Cybersecurity, Compliance & Governance
  • Lead and manage cyber and information security across the organization.
  • Develop, implement, and enforce IT policies, compliance frameworks, and governance standards.
  • Ensure compliance with legislation, standards, and company policies.
  • Support internal and external IT audits.

Infrastructure & Systems
  • Manage enterprise-level IT systems including servers, databases, VMware, Azure cloud, and ERP/web applications ( Avaya Centrestage).
  • Administer and secure networks, routers, switches, APs, firewalls
  • Oversee Active Directory, google suite and other domain/network services.
  • Manage Avaya IP telephony systems and related applications.

Disaster Recovery & Business Continuity
  • Lead Disaster Recovery (DR) and Business Continuity Management (BCM) planning, testing, and execution.
  • Ensure IT readiness and resiliency for emergencies.

Project & Vendor Management
  • Lead local and regional IT projects from inception to completion.
  • Manage third-party vendors, outsourced support partners, and service providers.
  • Collaborate with business stakeholders to deliver tailored IT solutions.

Financial & Procurement
  • Own IT budget planning, cost management, and procurement of IT systems/services.
  • Ensure financial efficiency and cost transparency in IT operations.
  • Develop and manage the IT department's budget, ensuring optimal allocation of resources for maximum ROI.

End-User & Business Support
  • Provide day-to-day IT operations and application support to the business.
  • Work closely with stakeholders to resolve issues, enhance systems, and deliver improvements.
  • Be available "on call" for urgent issues outside of working hours and weekends.

Others
  • Interest to lead internal technology strategy. Eg planning for Cloud Telephony, building our infra, get involved in our Gen AI rollout

Requirements
Education & Experience
  • Degree/Diploma in IT, Computer Science, or related discipline.
  • Minimum 5 years of IT experience covering infrastructure, networking, applications, and end-user support.
  • Relevant experience in Disaster Recovery, compliance, cybersecurity, and IT governance.
  • Proven experience in IT project delivery, vendor management, and outsourced support.
  • Professional IT certifications (e.g., Microsoft, VMware, cloud, cybersecurity, CCNA or CCNP, CISSP, ITSM) are an advantage.

Skills & Attributes
  • Strong leadership and team management skills.
  • Resourceful, analytical problem solver with a structured approach.
  • Excellent communication and interpersonal skills.
  • Customer-focused, delivery-driven, and detail-oriented.
  • Well-organized, proactive, and self-directed, able to perform with minimal supervision.
  • Able to collaborate effectively with multiple teams and stakeholders.
  • Comfortable being "on call" for emergencies outside of working hours.

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