IT Support Specialist

Roles & Responsibilities Job Summary: The IT Support Specialist plays a key role in ensuring the smooth operation of the hotel’s technology systems. The role involves maintaining IT infrastructure, providing user support, and assisting with system upgrades and security compliance. This position supports multiple hotel locations and requires both technical proficiency and strong problem-solving skills to enhance operational efficiency and guest satisfaction. Areas of Focus: Support the hotel’s IT systems, networks, and hardware. Provide timely troubleshooting, assist in projects, and maintain compliance and cybersecurity standards to ensure seamless hotel operations. Responsibilities / Duties: IT Operations & Support Oversee daily IT system performance, including network, server, and storage operations. Provide prompt technical assistance to hotel staff and corporate users. Maintain, upgrade, and secure IT systems to enhance operational reliability. IT Project Assistance Support system upgrades and implementations for PMS, POS, and guest-facing technologies. Collaborate with internal teams to ensure timely and effective project delivery. Cybersecurity & Compliance Assist in implementing security protocols to safeguard systems against cyber threats. Support internal audits and vulnerability assessments to maintain compliance with standards such as GDPR and PCI DSS. Infrastructure Maintenance Participate in the setup, configuration, and monitoring of IT infrastructure including cloud solutions, servers, and networks. Ensure system stability through regular backups, patch management, and performance monitoring. Technical Support & Troubleshooting Act as the first line of support for system and user issues, escalating complex matters when necessary. Liaise with IT teams and vendors to resolve hardware and software-related problems. Vendor Coordination Assist in managing vendor relationships, service providers, and IT contractors. Help assess and recommend new technologies to improve existing systems. Documentation & Reporting Maintain accurate documentation for system configurations, maintenance logs, and troubleshooting guides. Prepare and submit reports on IT performance, incidents, and project updates. Key Skills and Requirements: Education: Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field. Experience: 1–5 years of IT systems management experience, preferably within the hospitality industry. Strong understanding of IT infrastructure, networks, servers, and storage systems. Working knowledge of PMS and POS systems (Opera, Simphony, or similar). Excellent troubleshooting and analytical abilities. Effective communication and interpersonal skills. Willing to provide after-hours support on a rotational basis. Preferred Skills: Familiarity with cloud computing, cybersecurity practices, and IT compliance standards. Knowledge of Opera and PBX systems. Professional certifications such as CompTIA A+ , Network+ , or MCSA will be advantageous. Who Should Apply: Technically adept and service-oriented professionals who enjoy combining hands-on IT work with cross-department collaboration. Ideal for individuals seeking to contribute to a fast-paced hotel environment where technology directly impacts guest experience. We regret that only shortlisted candidate will be notified. Tell employers what skills you have Property Management SystemsA+Security AuditsTroubleshootingHardwareInterpersonal SkillsInformation TechnologyVendor CoordinationIT OperationsMCSAPCI DSSComplianceNetworkingOperaCommunication Skillsproject management skillsNetwork SecurityTechnical Support