Senior / Raffles Butler
2 days ago
The Senior / Raffles Butler is at the center of the Raffles Hotel Singapore residents' service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents' needs and wants. An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas. Primary Responsibilities Executes Butler core tasks Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents. Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents' needs and wants. Orchestrates the celebrations of residents' special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell. Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments. Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Deals with internal stakeholders Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities. Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience. Acts as a link for residents with all other areas of the hotel. Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate. Improves quality of product and services Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management. Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines. Performs any other duties and responsibilities that may be assigned. Candidate Profile Diploma or Degree from School for Tourism and Hotel Management. Excellent communication skills in English and ability to speak other language and / or basic understanding of other languages an advantage. Possesses strong interpersonal skills. Ascertains and addresses guest/colleague needs. Focuses on service with an eye for detail and an approachable attitude. Works well under pressure, analyzes and resolves problems, exercises good judgment and with a high degree of professionalism. Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities. #J-18808-Ljbffr
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Raffles Butler
5 days ago
Singapore RAFFLES Full timeThe Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be...
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Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Butler
2 weeks ago
Singapore Raffles Hotels & Resorts Full timeButler – Raffles Hotels & Resorts Join to apply for the Butler role at Raffles Hotels & Resorts . Company Description An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical...
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Associate Butler
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Singapore RAFFLES Full timeThe Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up of stocks and amenities and to maintain the cleanliness of operational pantries according to HACCP standards. Primary Responsibilities** Executes...
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Raffles Hotel Singapore
2 days ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Raffles Butler is at the center of the Raffles Hotel Singapore residents' service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be...
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Raffles Hotel Singapore
5 days ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be...
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Raffles Hotel Singapore
2 weeks ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Butler Supervisor is responsible in overseeing the daily operations of the Butler team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. This position organises all tasks of Butlers, guides and inspires the Butlers through examples, innovative-thinker, embodies a strong sense of leadership,...
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Senior Butler/ Butler
2 days ago
Singapore RAFFLES SENTOSA SINGAPORE Full timeJOB SUMMARY Reporting to the Head Butler, the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be...
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Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
