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Senior Solutions Engineer

3 weeks ago

Singapore Ignition Technology Full time

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
DUTIES AND RESPONSIBILITIES
About the role
The Senior Solutions Engineer will undertake the implementation of multiple cybersecurity/network products at the L1/2 level, encompassing tasks such as installation, configuration, troubleshooting, and support for the assigned cybersecurity/networks product. This position is ideal for an individual with some basic knowledge to post-sales, networks/cybersecurity, making it an excellent opportunity for those taking their initial steps in their career journey.
This role will report to Technical Manager.
As the Senior Solutions Engineer, you will:
Support calls for L1/L2 troubleshooting
Assist in healthcheck and upgrade for cybersecurity and network devices
Handle Project Kick off Meeting
Mounting/Relocation of cybersecurity/networks equipment
Configuration of cybersecurity/networks equipment
Migration of cybersecurity/networks equipment
User Acceptance Test
Draft documentation for project
Proactively manage customer's expectations
Knowledge transfer to the partners or end users
Involve in the Vendor Training
QUALIFICATIONS AND EXPERIENCE
About you
The ideal Senior Solutions Engineer:
ITE or Diploma in IT/Network related field
Preferred to possess basic knowledge in networks or cybersecurity
Possesses good interpersonal and communication skills
Proficient in multitasking and capable of excelling in a fast-paced work environment
Capable of performing effectively in high-pressure situations
Open to working beyond standard working hours
WHO ARE EXCLUSIVE NETWORKS?
Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
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