Dental Service Assistant

5 days ago

Singapore Raffles Medical Group Ltd Full time

Overview
The Dental Service Assistant (Counter) is responsible for the daily counter operations of the dental centre and clinics. He/she should set high standards with the aim to provide outstanding personalized care and customer service to patients. He/she should be able to competently manage counter duties of the dental clinic and support clinical requirements for patient care.
MAIN DUTIES AND RESPONSIBILITIES - SPECIFIC
Register patients correctly using the Raffles Clinic Management System (RCMS), ensure full compliance to contract requirements and the use of correct charge forms (if necessary)
Input and update changes of patient’s particulars into RCMS (if necessary)
Retrieve case note cards (if any) and append the registration chit
Answer phone calls within 3 rings and assist in answering queries politely and tactfully
Ensure all patients\' appointments are recorded promptly and accurately
Check e-mail daily and follow-up on issues indicated promptly
Dispense medication accurately as prescribed (only applicable for DSO who has passed the Basic Dispensing Course)
Manage and

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