VP, Report Content Management and Print Operations Manager, Group Infrastructure

13 hours ago


Singapore UOB Full time

VP, Report Content and Print Ops Manager Join to apply for the VP, Report Content and Print Ops Manager role at UOB . Overview The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Core Responsibilities Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems. Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support. Oversees the daily operational procedure for the printing/enveloping vendor. Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor. Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference. Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations. Participate in audit and compliance review involving Output Management systems and print operations. Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness. Automation, Program Development, and Infrastructure Support Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions. Develop and maintain existing scripts and programs to automate Output Management operational processes. Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation. Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external). Project Management Perform project management role on Output Management driven projects and initiatives. Participate in projects and initiatives requiring/involving Output Management support. Qualifications And Experience At least 10 years experience preferably working in a



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