Operations Assistant, Policy Servicing

5 days ago

Singapore FWD Insurance Full time

Overview

Operations Assistant, Policy Servicing (1 Year Contract)

Join to apply for the Operations Assistant, Policy Servicing (1 Year Contract) role at FWD Insurance.

About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

Responsibilities

  • Participate in and sign off test case reviews and user acceptance testing.
  • Work closely with stakeholders on allocated Projects/Change requests.
  • Ensure that systems are tested thoroughly and comply with the requirements defined in Business Requirement Specifications / Functional Specifications.
  • Ensure test results are documented properly.
  • Perform customer due diligence checks for Direct-To-Customer business & new customer onboarding at policy servicing.
  • Provide administrative support to policy servicing such as handling of physical mails, scanning and perform forms updates.
  • Ad-hoc tasks/duties as assigned by the manager.

Qualifications / Experience

  • At least A level or diploma holders
  • IT Savvy
  • Positive work attitude.
  • Ability to work in a fast-paced and deadline-oriented environment.
  • Self-motivated with critical attention to deadlines and reporting.
  • Should have an aptitude for testing with keen eye for detail.

Knowledge & Technical Skills

  • High degree of proficiency in system and internet applications, Outlook & Internet applications.
  • Good understanding of life insurance product
  • Experience in performing user acceptance testing preferred.

Seniority level

  • Not Applicable

Employment type

  • Full-time

Job function

  • Management and Manufacturing
  • Industries: Insurance
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