OUTLET MANAGER
16 hours ago
1. Overall Purpose The Outlet Manager is responsible for overseeing the day-to-day operations of the outlet to ensure smooth functioning, excellent customer experience, profitability, and compliance with company standards and policies.2. Key ResponsibilitiesA. Operations ManagementOversee daily operations, including opening and closing procedures.Ensure the outlet meets brand standards for cleanliness, presentation, and service.Manage stock levels and inventory control; coordinate with suppliers and purchasing.Implement and monitor standard operating procedures (SOPs).Handle POS operations, cash control, and daily sales reconciliation.B. Customer ServiceMaintain high levels of customer satisfaction through excellent service.Resolve customer complaints and feedback promptly and professionally.Ensure staff deliver consistent and personalized customer experiences.C. Sales & ProfitabilityAchieve monthly sales targets and profitability goals.Monitor sales trends and develop promotional strategies to boost revenue.Control costs, including labor, wastage, and operational expenses.D. Staff ManagementRecruit, train, schedule, and supervise outlet staff.Conduct performance reviews and provide coaching or disciplinary actions as needed.Motivate the team to achieve service excellence and sales goals.E. Compliance & SafetyEnsure compliance with health, safety, hygiene, and licensing regulations.Conduct regular inspections and audits of the outlet.Maintain proper records of incidents, accidents, and safety procedures.F. Reporting & AdministrationPrepare daily, weekly, and monthly sales and performance reports.Track key performance indicators (KPIs) such as customer satisfaction, sales per staff, and cost ratios.Coordinate with HR, Finance, and Marketing departments as required.3. Skills & QualificationsDiploma/Degree in Hospitality, Business Management, or related field.Minimum 3-5 years of supervisory or managerial experience in a similar outlet.Strong leadership, organizational, and communication skills.Customer-focused mindset with problem-solving ability.Proficiency in POS systems and basic MS Office tools.4. Key Performance Indicators (KPIs)Sales performance vs. targetCustomer satisfaction scoresStaff turnover rateCost control (food cost, labor cost, wastage)Audit and compliance resultsWould you like me to tailor this job scope for a specific industry - for example, restaurant / café , retail store , or hotel outlet ? That way I can adjust the duties and KPIs to match your needs.
-
Outlet Manager
2 days ago
Singapore TASTY WEE PTE. LTD. Full time**Overview** In this role you will support the Outlet Operations Director in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan,...
-
Outlet Manager
5 days ago
Singapore L-GLOBAL CONSULTANT PTE. LTD. Full timeOversee and perform the daily operations of the outlet for efficient operations - Work closely with the Area Manager on strategic business planning and operations - Develop cost-effective operational plan to achieve the outlet’s goals - Discuss ideas with the Area Manager to achieve sales targets, assist Area Manager with the implementation of ideas and...
-
Outlet Manager
7 days ago
Singapore CAZAJA RESOURCES PTE. LTD. Full timeA Food Outlet Manager is a person who serves as the captain of hospitality company staff with goals like providing exceptional customer service. Outlet managers are highly motivated personnel, committed to their superior and have great management and organizational skills. They usually work together with the company’s senior or executive chef and work...
-
Outlet Manager
5 days ago
Singapore 51 EMPLOYMENT AGENCY PTE. LTD. Full timeJob Responsibilities: - Responsible to supervise and enforce operational procedures for outlet crew. - Manages outlet's inventories for daily routine. - Lead team of crew at the outlet on daily basis. - Responsible for all accounting, bookkeeping at the Point-of-sales system. - Recruit, train and develop new employee for the management of outlet. - Actively...
-
Outlet Manager
2 weeks ago
Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
-
Outlet Manager
7 days ago
Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
-
Outlet Manager
5 days ago
Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
-
Outlet Manager
1 week ago
Singapore STUFF'D VENTURES PTE. LTD. Full timeThe Outlet Manager is responsible leads the daily operational and financial excellence of the outlet by exercising great leadership and decision-making that supports operational standards. They are responsible for the daily operations of an outlet, including auditing, manpower planning, performance management, oversee the inventory and ordering of food...
-
Outlet Manager
2 weeks ago
Singapore NIWA PTE. LTD. Full time**Job Scope** - Assist the Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard - Oversees smooth operations of up to 3 outlets - Plan and maintain a safe level of outlet inventory and ensure strict receiving, checking and storage procedures of products for the outlet operation -...
-
Outlet Manager
3 days ago
Singapore STICKIES BAR PTE. LTD. Full time**Job Description**: **As an Outlet Manager, you will be responsible for performing the following tasks to the highest standards**: - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards - Preserve excellent levels of internal and external customer service - Identify customer needs and respond proactively to all...
