IT Service Manager
5 days ago
Description Customer experience To build services relationships with clients. Single point of contact (SPOC) on Operations matters. Customer experience - Oversee day-to-day fault management for Critical / Escalated incident. 24x7 on escalation call. Take ownership in handling and managing fault outages. Provide regular updates and ensure timely fault resolution for Critical or Escalated incident. Investigate outages and prepare RFO with recommendations on corrective and improvement action plans. Overseeing the entire planned maintenance cycle for customer’s critical services. Develop customized processes and support to meet customer’s special needs. Service Level To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved. Conduct monthly network performance review that basically covers the following: Previous meeting minutes. Present monthly network availability report. Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc. Update or review any improvement plan. Recommend network enhancement initiatives. Service Improvement Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction. Skills for Success: 2-3 Years - Telecommunications industry in the Operational and/or Service Delivery field. Knowledge in Network Protocol and Networking WAN technologies. Network Protocol: OSPF, BGP, etc. WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security, etc. ITIL v3 Foundations certification. CCNA and Lean Six Sigma is an added advantage. Experience in corporate telecommunications and networking are added advantage. Service management experience preferred. #J-18808-Ljbffr Industry Other Category IT & Technology Sub Category Professional Services
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Regional Service Manager
1 week ago
Singapore Total IT Global Full timeRSM Job Description KEY Deliver Field Services Transition Projects and Programs and steady state delivery in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting). RESPONSIBILITIES - Act as the central liaison for all transition and FS delivery activities for customer - Transition EUC...
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Managed Services Engineer
1 week ago
Singapore PALO IT Full timePALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...
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Managed Services Engineer
2 weeks ago
Singapore PALO IT Full timePALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...
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Managed Services Engineer
2 weeks ago
Singapore PALO IT Full timePALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...
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SERVICE OPERATIONS MANAGER
1 week ago
Singapore PERUMAL SERVICE Full timeDescription: Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. Ensure the warehouse practices are in compliance to the safety code of conduc. Maintains warehouse staff by recruitment, selection,orientation and training of employees. Determines staffing levels and in...
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service operations manager
2 days ago
Singapore PERUMAL SERVICE Full time $40,000 - $80,000 per yearDescription:Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients.Ensure the warehouse practices are in compliance to the safety code of conduc.Maintains warehouse staff by recruitment, selection,orientation and training of employees.Determines staffing levels and in charge...
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Service Delivery Manager
2 days ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeWe are looking for an experienced Service Delivery Manager to oversee and manage the delivery of services to our clients. The Service Delivery Manager will ensure the delivery of high-quality services and meet client expectations within established service level agreements (SLAs). **Key Responsibilities**: - Manage and monitor the delivery of services to...
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Account Manager
1 week ago
Singapore Zone IT Solutions Full timeOverview Zone IT Solutions, a leading provider of resourcing services in the Information Technology and Services industry, is seeking a passionate and dedicated
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Project & Service Manager
2 weeks ago
Singapore OCTOBER IT SERVICES PTE. LTD. Full time**About the Company**: - October IT Services Pte. Ltd. is a management consulting firm providing managed services for IT infrastructure, hardware and cloud management. Headquartered in Singapore.As a Project Service Manager, you will organize service plans, manage incidents, and support escalations to team members. You will also help generate newsletters...
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Managed Services Engineer
1 week ago
Singapore PALO IT Group Full timeOverview PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified...
