Customer Solutions Executive, Ocean Import

4 days ago

Singapore RHENUS LOGISTICS PTE. LTD. Full time
The Customer Solutions Executive, Ocean Freight is responsible for the coordination and organisation of Ocean Freight operations within the Rhenus Logistics office in Singapore. He/She will handle different types of shipments: FCL, LCL, Consol, etc. and assist customer with shipping requirements in terms of import/export/ transit formalities.
Responsibilities:
Customer's Contact Point and Escalation
  • Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings
  • Strict maintenance of on-time KPI
  • Proactively explain procedures to customers in case of questions
  • Quick solution finding in case of escalations
  • Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures
  • Adherence of KPIs for customs and pre/on-carriage procedures
Customer Service
  • Assisting customer(s) during booking stage
  • Monitoring and completing performance/KPI reports to customers' requirements of own-controlled business
  • Act as the contact point between customers and other sub-contractors during shipment handlings
  • Ensuring the validity of quotations before handling shipments and coordinating with the respective Sales/Sales Coordinator if rate extension is required
  • Updating shipment status on customers' requirements
  • Responsible for cross-trade shipment, ensuring smooth communication, instructions and billings among Origin office, Destination office and customers
  • Providing high quality service and monitoring status from Origin office to Destination office
KPI Adherence in Operational System
  • Constant monitoring while ensuring that milestones/status codes are set up accurately
  • Meeting of timeframe KPIs for adding new contacts in operational system
  • Finance-related document creation such as Accounts Receivable and Accounts Payable
  • 'On time' job closing in operational system
Documentation Management
  • Strict meeting of on-time receipt of correct and sufficient documents
  • Archiving of documentation into job file before vessel arrival
  • Avoiding of postponed shipments due to lack of documents
  • Meeting of KPIs for documentation collection, completion, and submission
  • Monitoring

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