Employment Agent

We are looking for an experienced Employment Agent or Maid Agency Branch Manager with a Certificate of Employment Intermediaries (CEI) to join our organisation as soon as possible. This position reports to the Director.
iHelper is a maid agency whose vision is to see delighted families and happy helpers with dignified employment in every home. Our mission is to provide superior quality employment services in Singapore's domestic helper industry and to inspire hope, elevate dignity and champion the well being of foreign domestic helpers in Singapore.
We are highly rated and reviewed on Google by our employers and helpers. You can check out what our clients say about us at and .
To be a successful EA Personnel, you should be sales oriented and possess excellent communication and interpersonal skills. You should be proficient and knowledgeable in handling all employer and FDW matters independently.
At iHelper, we seek to establish an organisational culture where every member of iHelper feels happy coming to work; doing good and finding meaning and satisfaction in their work and relationships with colleagues.
We are committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.
Individual to be involved in:
(1) sourcing for potential employer and domestic helper leads
(2) understanding the personal profile, skillsets, experience, salary expectations and aspirations of the domestic helper
(3) discussing with employers the needed skills and other characteristics of the helpers they wish to employ
(4) matching domestic helpers with employers; negotiating on the terms of the employment
(5) preparing all the necessary documents and undertaking the necessary formalities according to national regulations and requirements to finalise the hire
(6) ensuring that the employment contracts meet legal requirements and that they are signed
(7) coordinating training programs
(8) provide after-sales follow-up and service
(9) mediate between the workers and employer when problems arise
Competencies required
1. Communication skills - correspond with candidates and employers via email, on the phone, and in person. You are expected to act as the point person for the candidates, employers, and a liaison between the two parties throughout the hiring process. Demonstrate diligence in your communication and follow-up. Provide timely and accurate information.
2. Relationship-building skills - establish positive connections with candidates and employers which will lead to immediate or future sales potential.
3. Marketing and social media skills - market the company and jobs to potential employers and candidates by finding the best channels, writing convincing job posts, leverage technology and social media to increase the reach of your job ads.
4. Sales skills - pitch the job to the candidates as well as the suitability of the candidates to the employers. Address questions and concerns from both parties to close the sale.
5. Use of technology - use of our software platforms to digitally prepare and sign all the documents and processing required to formalise the hiring.
6. Mediation and counselling skills - perform a 3 party mediation when issues or disputes arise during the employment to see if there is a way to assess the reasons and circumstances leading to the breakdown in employment relationship and address the gaps. If there are any misunderstanding, agree on the steps to resolve them amicably.
7. Knowledge of Ministry of Manpower Employment Regulatory Frameworks - adhere to all rules, regulations and professional codes of conduct laid down by the Ministry of Manpower and the Association of Employment Agency of Singapore. Be able to provide professional advice on matters relating to FDW and MOM policies and guidelines.

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