Raffles Hotel Singapore
2 weeks ago
This position analyses and supports the hotel's results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.Primary Responsibilities Manages Revenue Management Operations Daily rate strategies review for daily rates and inventory to ensure room revenue optimization Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity. Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies. Support different revenue streams with extraction of sales figures to support and analyze initiatives. To accurately process and manage Group reservations. Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets With direct leader's guidance, works closely with different revenue streams to support achieving the budget and forecast expectations. Involvement in Wider Job Function Actions/Relationships Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions. Takes an active role in the development of rates, promotions, packages and other selling strategies. Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards. Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams. Stays current with the industry trends. Supports hotel's CSR and sustainability efforts. Ensures service standards and individual performance are aligned with Accor Values. Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop. Performs any other duties and responsibilities that may be assigned. Candidate Profile Knowledge and Experience Knowledge of Opera, Central Reservation System and Global Distribution System are an asset. Strong knowledge of Microsoft Excel is required. Previous Front Office Management experience is an asset. Food and Beverage and Spa knowledge / background is an asset. Competencies Excellent communication and organisational skills. Service oriented with an eye for details. Multicultural awareness and ability to work with people from diverse cultures. Self-motivated and energetic. Flexible. Displays initiative and creativity. Highly organised with the ability to manage multiple projects under time constraint. Strategic thinking with a proven ability to mobilise theory into action. Sense of urgency. Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities.
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Raffles Hotel Singapore
7 days ago
Singapore Raffles Singapore Full timeJob Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight...
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Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full time**Job Description**: The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to...
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Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full timeThe Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be...
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Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full timeThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special...
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Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full time**Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...
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Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full timeThe position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...
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Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full time**Company Description** The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping...
