IT Officer

17 hours ago

Singapore E M SERVICES PRIVATE LIMITED Full time

Roles & Responsibilities Provide on-site support to all our offices in Singapore. Serve as point of contact for all inbound service requests from users. On-site support for desktop applications, emails, printers and other hardware and networking related issues. Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved. Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in upgrading works on all systems installed in our offices. Source for products, evaluate, propose, install, implement and maintain new or existing office hardware and software. Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks. Provided simple application trainings to end-user as required. Implement and audit necessary controls and procedures to protect information according to IT policies. Provide operation support to system and network administrator and vendors. Assist Finance Managers on IT Asset Management processes. Provide assistance to Public Relations Manager on the management of websites and hosting services. (optional) Create and ensure network documentation and diagrams are up to date. To produce reports using Microsoft Word, Excel or PowerPoint for reporting purposes. Oversee IT Vendor performance and report to Management Office Security management Requirements Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. At least 2 year(s) of working experience in the related field is required for this position.(optional) Basic troubleshooting skills on Intranet and Internet, TCP/IP, DHCP, Windows and Mac OS, windows security is a must. Willing to travel between offices and to support business operations. Ability to manage IT projects is preferred.

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