Assistant Manager, Programme Management

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Assistant Manager, Programme Management (1-year contract)
role at
National University of Singapore
The National University of Singapore invites applications for an Assistant Manager (MSc Programmes) position in the Department of Physiology, NUS Yong Loo Lin School of Medicine. The Department of Physiology has established a new MSc in Human Potential and Performance and the Cardiovascular-Metabolic Disease Translational Research Programme is in the process of proposing a new MSc in Cardiovascular Sciences. The candidate will report to the Programme Directors and support the MSc programmes management function.
Responsibilities
Faculty Matters
Prepare the Letter of Engagement letters and process teaching payments for instructors for each semester. Procure or acquire materials needed for education, and contract with vendors and instructors as needed.
Provide support to faculty members, with resources from NUS offices and IT systems including Canvas (teaching platform), Integrated Marks Management System (IMMS), student and classroom management (CAS) matters.
Overall Programme Management
Ensure that the programmes run smoothly and effectively, keeping the needs of students in mind while maintaining the integrity of the programmes and at the same time, aligning with the SOPs set for the rest of the MSc programmes.
Deliver service excellence in assisting students in the programmes including course-related matters, all aspects of experiential learning components, ad-hoc academic counselling and student wellness matters.
Keep data on student demands and feedback on courses to advise the Academic Directors (ADs) and MSc office for constant monitoring and review of programme offerings.
Class Timetable Scheduling and Course Registration
Coordinate, de-conflict and manage all course outlines and timetable matters related to the programmes, so as to ensure standardization and that the timelines are properly adhered to.
Communicate to the students on matters related to their coursework in a timely manner, including preparation of user guides and conducting briefings to the students and course registration matters.
Prepare the important and necessary information to the instructors on class enrollment, student profile, teaching and assessment guidelines before the start of each semester.
Student Record Management
Monitor and track students’ workload and progress, and respond promptly on all student matters including Leave of Absence applications and Academic counselling matters.
Coordinate the mid-term student feedback sessions. Consolidate the information gathered and monitor follow-up actions.
Exam Processing
Track and monitor timely upload of marks by faculty members, ensuring zero discrepancy.
Compile marks and the Board of Examiners’ reports, and process students’ requests e.g. Special Consideration and appeals for results review.
Student Feedback
Prepare data for the Student Feedback System
Compile the feedback reports for the MSc office and AD, and monitor follow-ups, if any.
Event Management and Liaison
Work closely with other units within the MSc office on office projects and events.
Any other duties as assigned by the MSc Programme Directors.
Secretariat
To provide secretariat support to Head of Department.
Qualifications
Bachelor’s degree
At least 5 years of relevant working experience in developing and coordinating/ managing academic programmes within tertiary institutions
High level of written and oral communication skills
Experienced, confident, and effective working in cross-cultural settings
Meticulous with an eye for detail and keen appreciation of good documentation
Able to manage multiple and competing tasks/deadlines well, and with a high degree of accuracy
Team player with good combination of high intelligence, emotional and cultural quotient
IT savvy, with good knowledge in Microsoft Office applications and learning management system.
Location: Kent Ridge Campus
Organization: Yong Loo Lin School of Medicine
Department: Physiology
Employee Referral Eligible: No
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