SalesForce Implementation Consultant

6 days ago

Singapore Capella Hotels and Resorts Full time

Overview
Senior Vice President, Sales and Marketing
The Salesforce Implementation Consultant is responsible for designing, implementing, and deploying Salesforce Sales Cloud, Marketing Cloud, and Data Cloud solutions for enterprise clients. This role requires a deep understanding of Salesforce architecture, business processes, and customer data strategies to optimize marketing automation, sales operations, and data-driven decision-making. The consultant, based in Singapore, will work closely with cross-functional teams to bridge the gap between business challenges and Salesforce-powered solutions, ensuring seamless integration and adoption.
Responsibilities
Analyze customer needs and business requirements to identify opportunities for leveraging Marketing Cloud, Sales Cloud, and Data Cloud to enhance customer engagement, sales efficiency, and data management.
Identify and recommend Salesforce capabilities that align with business goals, focusing on marketing, automation, sales process optimization, and data unification.
Plan and oversee project activities, ensuring the correct implementation of Salesforce solutions while maintaining alignment with business objectives.
Design, implement, and deploy Salesforce applications tailored to customer acquisition, retention, and data-driven decision-making.
Configure and customize Sales Cloud, Marketing Cloud, and Data Cloud to optimize lead generation, campaign automation, personalized customer journeys, and real-time data analytics.
Collaborate with multiple teams (sales, marketing, IT, and properties) to bridge the gap between business challenges and Salesforce-powered solutions.
Provide strategic insights and recommendations throughout the solution design and execution phases to ensure the project team fully understands business needs and goals.
Ensure seamless integration of customer data across Sales Cloud, Marketing Cloud, and Data Cloud to enable a 360-degree customer view, predictive analytics, and AI-driven insights.
Offer suggestions and recommendations during solutions design and execution phase to ensure business intent is understood by the project team.
Talent Profile
Qualifications
Diploma holder preferably in Business Administration or equivalent.
Existing Work Authorisation locally, no visa sponsorship provided
Work Experience
2+ years of implementation experience
Experience working with business process and development teams to design, implement and deploy applications to different clients at the enterprise level
Understanding of key SFDC architectural concepts
Ability to adapt to a dynamic work environment and be creative within a team.
Ability to work and deliver creatively and analytically in a problem-solving environment
Result oriented persons
Excellent presentation and demonstration skills
Technical Skills
Proficiency in Salesforce dashboards and systems
Excellent command in written and spoken English
Excellent interpersonal, telephone and customer service skills
Proficiency in MS Word, Excel and PowerPoint
Note: Only shortlisted candidates will be contacted.
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