Senior API Onboarding Manager

At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. Location: Remote APAC What You Bring to the Team: Guide inbound API partners from initial contact through development, certification, and final go-live, collaborating closely with Partnerships and Product teams. Provide direct technical assistance to API users by troubleshooting, reproducing reported issues, and delivering solutions via Zendesk and Zoom calls. Meet with partners to deeply understand their needs, capture technical requirements, and outline effective API integration solutions. Create and maintain training materials, knowledge base articles, and the Partner Portal (including development guides and FAQs) for both internal teams and external partners. Proactively provide valuable feedback to the Product and Development teams regarding potential API enhancements and necessary bug fixes. Work with the Partnerships team to enforce qualification standards for new partners and maintain clear, accessible transparency in the partnership funnel. Ensure all integrating partners adhere to a high standard of customer experience for Cloudbeds' end customers. What Sets You Up for Success: Experience with REST APIs and proficient in reading technical documentation, particularly XML and JSON formats. Proven ability to troubleshoot issues using analytical skills and investigative log tools. Skills in meeting with customers/partners to gather and document technical requirements. Familiarity with communicating effectively across support, product, and engineering departments. Passionate about creating and documenting new processes to enhance team and system performance. Experience with project management systems, specifically Jira and the Zendesk ticketing system. Strong analytical and technical skills, the ability to multitask, and excellent written and spoken English communication. Bonus Skills to Stand Out: Experience in the hospitality and tourism industry. Business fluency in other language(s) beyond English. Experience with API Testing tools like Postman. Experience with Backend Development and API bug fixes. Development or support experience on systems built in PHP. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Overall 10 Best Places to Work | HotelTechAwards (2025)Top 10 People's Choice(2024)Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge