Low Code Engineer

14 hours ago

singapore Alphaeus Pte Ltd Full-time
We are looking for a hands-on JSM Implementation Engineer to support the design, implementation and migration of an ITSM platform on GovTech SHIP-HAT.

You will help modernise service-management processes, simplify workflows, implement automation and integrate JSM with Jira, Confluence, GitLab and other enterprise platforms.

Key Responsibilities

Assess existing workflows, service catalogues, request types, SLAs, automation and integrations.

Design and configure the target ITSM solution on SHIP-HAT JSM.

Implement Incident, Service Request, Problem, Change and Knowledge Management processes.

Configure service portals, forms, queues, approvals, permissions, notifications and automation rules.

Support configuration and data migration from the existing on-premise JSM/Data Center environment.

Simplify legacy workflows and improve service-management processes.

Build integrations using REST APIs, webhooks and supported integration methods.

Support testing, migration validation, cutover, documentation and knowledge