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Senior / Product Designer, Singpass

1 week ago

Singapore This is an IT support group Full time

(What the Role is)
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today
Learn more about GovTech at tech.gov.sg.
Singpass, the National Digital Identity (NDI) initiative, is part of Smart Nation's Strategic National Projects. Our team consists of engineers, designers, and product managers who are committed to developing technology for the public good. Our suite of services provides a secure and seamless platform for citizens and businesses to interact with the Government and private service providers, including the Singpass App, Corppass, and MyInfo. Our mission is to create a reliable digital identity for Singapore that simplifies transactions, empowers businesses, and guards against fraud.
As a Senior / Product Designer in the Transaction pillar at Singpass, you will play a key role in shaping user experiences that impact millions of Singaporeans. You will lead design initiatives and drive product vision across key products in the team, including Sign with Singpass, collaborating with cross-functional teams to deliver high-quality, user-centered solutions. There will also be opportunities to contribute to and guide work on the Partner Experience and Authentication teams. You are proactive, strategic, and influential, able to navigate complex problems, drive clarity, and champion design excellence. You will be expected to balance hands-on design execution with strategic leadership, contributing to both product development and broader design maturity within Singpass.
(What you will be working on)
Own and lead design projects from discovery to implementation, ensuring alignment with business goals and user needs
Collaborate cross-functionally with product managers and engineers to prioritise, scope, and execute impactful design work
Elevate design quality through strong interaction, UX, and visual design, maintaining consistency across platforms
Advocate for user needs by conducting research and synthesising insights into actionable recommendations
Contribute to design culture by actively participating in critiques, sharing best practices, and mentoring junior designers
Develop scalable design solutions that align with product strategy and technical feasibility
(What we are looking for)
5+ years of UX/Product Design experience with a strong portfolio showcasing end-to-end design execution
Proficiency in interaction design, visual design, and user research with a systems-thinking approach
Strong ability to navigate ambiguity, collaborate cross-functionally, and align design decisions with product strategy
Bonus:
Experience mentoring designers and fostering a culture of design excellence
Experience collaborating with or working within the government or public sector
Why join us?
Shape the future of design at Singpass:
Join a growing design team where you’ll play a pivotal role in shaping not just products, but the design culture itself. You will have the opportunity to set standards, influence strategy and drive design excellence from the ground up
Tackle high-impact challenges:
Solve complex UX and service design challenges at nationwide scale, improving digital experiences for millions of Singaporeans
Own and lead meaningful work:
Go beyond execution—drive product vision, define design strategy, and push innovation in key initiatives like Sign with Singpass, and other critical digital identity products
Collaborate with high-caliber teams:
Work alongside passionate engineers, product managers, and policymakers to ensure design plays a key role in decision-making for public digital services.
This role is ideal for strong independent contributors who thrive in managing multiple projects across various pillars and can provide ad hoc support to the design function when needed. It reports to the Design Manager.
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers
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