
Network & Security Engineer
22 hours ago
Overview
We’re searching for a
Network & Security Engineer
to be part of our diverse team of talent here at NCS.
As a Network & Security Engineer, you will be responsible for the initial support and maintenance of OneCare’s client. This role provides 24x7 standby onsite and remote troubleshooting support, onsite hardware replacement, and security patches and firmware or software upgrades of network and security devices while ensuring SLA contractual obligations are met.
What will you do?
Network and Security Maintenance
Perform routine network maintenance and system upgrades, including service packs, patches, and hot fixes.
Hardware replacement which requires prepping up the replacement device with same firmware/software and patches with faulty device. This may require basic to intermediate configuration.
Troubleshooting and Support
Identify and resolve network and security issues promptly.
Provide technical support to end-users and escalate issues to higher-level engineers when necessary.
Document network problems and resolutions for future reference.
Basic to intermediate skills in switches, routers or F5
Basic to intermediate skills in Firewalls (e.g., Fortinet, Check Point and/or Palo Alto)
Security Management
Adherence to all clients Security and Cyber hygiene policies.
Respond to security audits and vulnerability assessments.
Incident Response
Be part of the 24x7 rotational standby to support all clients 24x7, ensuring meeting SLA.
Respond to network and security incidents.
Participate in incident response drills and post-incident reviews.
Follow all processes, including timely escalation to senior engineers.
Documentation and Reporting
Maintain accurate and up-to-date Preventive Maintenance reports where contractually obligated.
Provide daily regular updates of incident tickets.
Collaborate with other engineers to ensure comprehensive documentation of network and security procedures/SOPs.
Qualifications
The ideal candidate should possess:
Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Network and security internship experience or minimally 1 year of related experience or exposure
Good knowledge of networks and firewalls
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
Ability to develop and maintain respectful and trusting relationships
Good customer management experience
Proficient in written and spoken English
Able to travel as required
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