GRIT Trainee, Communications

Overview GRIT Trainee, Communications (Grab Commercial and Support, Content, Digitisation and Communications) – Get to Know the Role. We are looking for a passionate and detail-oriented Content Writing Trainee to join our Grab Support Helpcentre team. This traineeship is an exciting opportunity for someone who loves creating impactful content, has a knack for simplifying complex information, and is eager to learn about customer support operations in a fast-paced tech environment. This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme. Responsibilities Content Creation: Write, edit, and optimize long-form articles, FAQs, and guides for the Grab Support Helpcentre. Research: Collaborate with various teams to gather accurate information about Grab\'s products, services, and processes. User-Focused Writing: Ensure all content is written with the customer in mind, using clear, concise, and engaging language. SEO Optimization: Implement SEO best practices to improve the visibility and accessibility of Helpcentre articles. Basic HTML Coding: Use basic HTML to format and structure Helpcentre articles, ensuring proper alignment and functionality. Content Updates: Regularly audit and update existing Helpcentre content to reflect new features, policies, or changes. Feedback Incorporation: Work with customer support teams to identify common user pain points and address them through content. Collaboration: Partner with designers, product managers, and support teams to create visually appealing and user-friendly content. Qualifications Essential Skills You Will Need Currently pursuing or recently completed a degree in Communications, Journalism, English, Marketing, or a related field. Strong command of English with excellent writing and editing skills. Ability to simplify complex concepts and write user-friendly content. Basic understanding of HTML coding for formatting and structuring content. Basic understanding of SEO principles and digital content creation. Proficient in MS Office, Google Workspace, or other content management tools. Detail-oriented with strong organizational and time management skills. Creative mindset with the ability to adapt to Grab\'s tone and style guidelines. Preferred Skills Experience in content writing, blogging, or technical writing. Familiarity with customer support or helpdesk platforms is a plus. Knowledge of Southeast Asia\'s culture and languages is advantageous. Additional Information Life at Grab We care about your well-being at Grab. Here are some of the global benefits we offer our Interns: Comprehensive Medical Insurance: Medical insurance plans. Leave Entitlement: Annual, Medical, and Hospitalization Leave. Flexible Work Arrangements: A flexible work schedule to balance academic commitments and personal life. Community Involvement: Love-all-Serve-all (LASA) programs. FlexWork: Differentiated hours to balance personal commitments and life\'s demands. What We Stand For At Grab We are committed to an inclusive and equitable workplace and are an equal opportunity employer. We consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Job Details Seniority level: Internship Employment type: Internship Job function: Management Industries: Software Development We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr