Manager, Customer Resolution

**Job ID**: 309440 - **Date posted**: 17/09/2025 **What you'll need to have**5 years of experience: - In retail, preferably in the home furnishing sector - In planning, driving output and measuring performance (business) - Managing, leading and developing people, preferably in customer centric service or retail environment - In customer service, problem...

Description Join to apply for the Manager, Customer Resolution role at Prudential Assurance Company Singapore Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We...

Description Join to apply for the Manager, Customer Resolution role at Prudential Assurance Company Singapore Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We...

Job Profile Summary: In this role, you will manage escalated feedback and complaints received from our policyholders, agency force members, regulator, industry bodies, government and social media. As part of this dynamic role, you will report to the Head of Case Management Unit (CMU) and work closely with the Lead and other case managers, and internal...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

**What You Will Do**: - Overall responsibility for handling payment-related customer feedback (including payment failures, refunds, and payment delays), ensuring accurate and efficient resolution of payment issues - Participate in the formulation and continuous updating of policies and processes related to payment operations, ensuring compliance with...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...