Senior Manager

Overview The Health Promotion Board's vision is to make Singapore a nation of healthier people. Join us at the forefront of shaping healthier lives and be part of HPB's Youth Preventive Services Group, which advances health promotion efforts in school and out-of-school settings. Our programs support child & youth health and dental services to reduce Singapore's burden of diseases under the national health initiative – Grow Well SG. We focus on child & youth health screening and dental services and build healthy lifestyle habits in eating, physical activity, sleep and screen time, enabling an ecosystem that supports healthy living from a young age into adulthood. Come be part of this journey if you're passionate about creating boundary-pushing work that drives behavioral change. What you will be working on As a key member of the Child & Youth Program & Partnership – Digital Enablement & Analytics team, you'll wear multiple hats. You will design and develop conversational flows and dialogue systems that transform how citizens interact with HPB's digital health services. You'll create user intents, system responses, and branching logic for chatbots and virtual agents that integrate with HPB's existing digital platforms. Your role involves writing natural-sounding dialogue that upholds HPB's brand voice, designing multi-turn conversations with intelligent follow-up questions, and creating engaging, reliable experiences across all digital touchpoints. You will collaborate with cross-functional teams to develop end-to-end conversational flows, dialogue architecture, and multi-turn conversation systems. You'll work with advanced AI technologies including Large Language Models, prompt engineering, and Natural Language Understanding to create seamless integrations with existing HPB systems. You will establish testing frameworks, conduct usability research, and drive data-driven optimisation of conversational performance. You'll also develop governance standards, create training materials for stakeholders, and manage vendor relationships to ensure scalable conversational design across different HPB programmes serving over 100,000 annual users. Lastly, you will have the opportunity to shape HPB's conversational AI strategy, contribute to digital transformation initiatives, and undertake any other responsibilities assigned to you. What we are looking for An ideal candidate is dynamic and innovative with experience in conversation design, conversational AI, or related digital interaction fields. Experience in government or regulated sectors will be an added advantage. The Candidate Should Also Possess Tertiary qualifications in User Experience Design, Human-Computer Interaction, Computer Science, Digital Design, Communications, Psychology, or related disciplines with focus on conversational interfaces At least 3+ years in conversation/dialogue design, chatbot/voice systems, or related conversational AI roles with a strong portfolio demonstrating conversational work Experience with conversational AI/NLU platforms and track record in prompt engineering and LLM-driven design Strong analytical and user-centric thinking with ability to translate complex requirements into natural conversation flows Excellent written and verbal communication skills with empathy for diverse user needs and strong documentation abilities Ability to work cohesively and independently in dynamic teams and navigate complex stakeholder landscapes with varying levels of AI understanding Awareness of accessibility, bias, privacy, and ethical concerns in AI systems with commitment to HPB's mission of promoting health through innovative digital solutions #J-18808-Ljbffr