Duty Manager
6 days ago
Description The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events. We are looking for an experienced and service-oriented Duty Manager to take operational responsibility for the property during assigned shifts. The role will serve as the senior on-site leader, ensuring the smooth functioning of all departments, delivering exceptional guest service, and managing any issues that arise. Key ResponsibilitiesGuest services and relations Serve as the main point of contact for guests during a shift, handling inquiries, special requests, and complaints with diplomacy and tact. Greet VIP guests upon arrival and assist with their check-in and departure. Ensure that all guest-facing staff provide outstanding and courteous customer service. Take ownership of any guest-related defects or issues and implement corrective actions to ensure full guest satisfaction. Operational management Supervise the front office team to ensure efficient operations. Coordinate with all departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest service. Conduct routine inspections of all public areas, including the lobby, ensuring they are clean, orderly, and well-maintained. Monitor daily activities, occupancy levels, and special events to ensure appropriate staffing and readiness. Ensure compliance with all legal requirements and NEC policies, including health, safety, and security procedures. Staff supervision and development Manage daily staffing needs by planning and assigning tasks to front office personnel. Train, coach, and motivate the front desk team to uphold high service and quality standards. Monitor staff performance, appearance, and conduct, providing feedback and taking disciplinary action when necessary. Emergency and crisis response Act as the primary incident controller during emergencies such as medical incidents, security breaches, or natural disasters. Have a strong knowledge of fire and evacuation procedures and coordinate guests and staff during any emergency. Maintain an accurate log of notable incidents for management review. Financial and administrative Handle billing and
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Duty Manager
6 days ago
Jurong, Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeThe NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and The Nanyang Executive Centre (NEC) is located at the NTU Main Campus....
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Administrative Assistant
2 weeks ago
Jurong East, Singapore SEARCH PERSONNEL PRIVATE LIMITED Full timePosition : Administrative Assistant (Simple Duties) - Jurong East Location : Jurong East Working hours : 5 Days Work Week – Monday to Thursday: 8.30AM to 6.00PM, Friday: 8.30AM to 5.30PM Salary (commensurate with experience): Up to $2,500 + Performance Bonus + 14 Days Annual Leave Duration : Permanent Industry : Packaging Materials Responsibilities Process...
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Administrative Assistant
2 weeks ago
Jurong East, Singapore Search Personnel Pte Ltd Full timePosition Details Position : Administrative Assistant (Simple Duties) - Jurong East Location : Jurong East Working hours : 5 Days Work Week – Monday to Thursday: 8.30AM to 6.00PM, Friday: 8.30AM to 5.30PM Salary (commensurate with experience): Up to $2,500 + Performance Bonus + 14 Days Annual Leave Duration : Permanent Industry : Packaging Materials...
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Administrative Assistant
2 weeks ago
Jurong East, Singapore Search Personnel Pte Ltd Full timeDescription Position Details Position : Administrative Assistant (Simple Duties) - Jurong East Location : Jurong East Working hours : 5 Days Work Week – Monday to Thursday: 8.30AM to 6.00PM, Friday: 8.30AM to 5.30PM Salary (commensurate with experience): Up to $2,500 + Performance Bonus + 14 Days Annual Leave Duration : Permanent Industry : Packaging...
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Assistant HR Manager #65016
1 week ago
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Corporate Secretarial Manager
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Management Associate, Gym Ops and Compliance
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Assistant Club Manager
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operations manager
7 days ago
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