Manager, Retail

Overview
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Job Duties and Responsibilities
To develop and anchor Mandai as an attractive lifestyle destination through leasing and create a vibrant dining and retail landscape at public spaces in Mandai and optimise revenue streams for the organisation.
Lease Management
Overview: Develop an effective Lease Management Plan to optimize sales, deliver service and operational excellence to ensure tenants viability.
Monitor GTO submission, rentals and arrears payments from tenants. Work with Finance and Legal to issue reminder letters and legal letters respectively
Prepare and analyse monthly reports of MWW tenants’ GTO Sales Performance, and management reports and decks as required
Analyse tenants’ sales performance business sustainability and viability and evaluate requests for rental reprieve, as required. To pay close attention to tenants with poor sales performance and flag them out to management if there are signs of premature termination
Responsible in lease revenue/ CAPEX/ OPEX budgeting
Monitor submission of audited sales reports by tenants and ensure that they are submitted in a timely manner, failing which adequate chasers will have to be given. To handle adjustment of audited sales, as required
Update tenants on large group bookings at BP and RFN on a fortnightly basis, to allow tenants to better plan inventories
Marketing/ Promotions/ Quality Service
Onboard tenants onto Mandai’s marketing campaigns, secure promotion mechanics/ discounts and marketing collaterals for uploading onto websites/ digital screens/ app etc
Partner with tenants to implement new initiatives and co-create marketing campaigns
Review and improve tenants’ offerings
Build excellent landlord-tenant relationships through engagement
Operations
Manage day-to-day operations matters from circulars, event sales and feedback management, system/ SOP improvements, resolving store issues (technical/ non-technical)
Lease Renewal/ Premature Termination of Lease
Manage and negotiate lease renewals of existing leases
Handle tenants’ requests for premature termination of lease, with advice received from Legal
Place-Making
Overview: Develop a comprehensive Place-Making Strategy to place-make Mandai Wildlife West as a known vibrant public node and attract footfall into the area. Implement new initiatives with internal stakeholders to make MWW more welcoming through physical/ hardware improvements and software programming.
Process
Develop leasing strategy, market/ prospect and lease new/ existing spaces
Set up sales and revenue monitoring and reporting flow
People
Work closely with the following groups of internal stakeholders:
Finance
Ensure GTO submission from tenants to facilitate timely billing from Finance
Monitor audited sales reports submission from tenants and adjustment of audited sales
Sales and Marketing/ Digital & Data/ Events & Programme
Provide support to marketing campaigns via tenants’ promotions
Obtain information for communications to tenants
Provide brief for team to assist in generating KVs for marketing purposes
Project Team
Obtain and clarify plans, drawings, provisions, perspectives of the new spaces for the purpose of marketing to prospects
Legal
Consult team for situations related to tenants’ breaches of contract (eg. Rental arrears, premature termination of lease)
Job Requirements
Good Business Degree or the equivalent; relevant qualifications in Real Estate, Consultancy, Asset Management, Marketing or Business / Administration / Management related disciplines
At least 7 years of experience in: managing contracts (e.g. lease documentation, pre-qualification & tender documentation, consultancy and fit-out services) and knowledge of F&B and retail businesses; retail planning & leasing, retail management, retail operations and business development.
Strong negotiation skills are essential
Strong strategic capabilities combined with good analytical skills
Keen eye for details, driven, resourceful and assertive
Good interpersonal, communication and stakeholder management skills
Self-motivated, able to work independently and in a team, in a fast-paced environment
Good command of written and spoken English
Strong Microsoft Office knowledge, especially excel
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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