Lead FSP Manager

2 weeks ago

Singapore IQVIA Digital, Inc. (USB1) Full time

Job Overview
Main point of contact and counterpart for the client vendor manager in the assigned group of countries.
Essential Functions
Primary contact for client vendor manager (escalations, process improvement etc) and attends meetings with client vendor manager e.g. Operations meetings, Governance meetings
Provides ownership, accountability & strategy for activities at region level including frontloading activities.
Involved in process review and implementation within the region.
Works closely with the client vendor manager to align with and provide resource information per country.
Drive team of managers working in support of client clinical studies to ensure projects are appropriately resourced and team members are meeting client objectives. Responsibilities include planning, guiding addressing issue escalations and resolving problems.
Support Regional Operations Lead on strategies and with local client relationship.
May need to participate in the interview process. Ensure that new managers are properly onboarded and trained. Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
Develop strategies to identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies. Ensures that staff are meeting defined quality metrics through regular review and reporting of findings
May collaborate with other global and regional team members and other functional leadership to manage client partnership challenges and to achieve exemplary customer service.
Participates in corporate or organizational departmental quality or process improvement initiatives.
May mentor junior Managers
Qualifications
5+ years in the pharma/CRO Industry including experience in a management/leadership capacity.
In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
Very Good leadership skills.
Strong written and verbal communication skills including good command of English.
Excellent organizational and problem solving skills.
Effective time management skills and ability to manage competing priorities.
Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
Ability to work under pressure with multiple stakeholders with competing goals.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
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