Business Process Improvement Specialist
2 weeks ago
Job Description
We are seeking an experienced professional to lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value. This includes designing, building, and deploying business outcome-driven solutions that focus on designing processes that solve customer problems, are repeatable, accelerate value, and employ process best practices and standards.
- Translate business requirements into functional specifications/user stories.
- Ability to communicate effectively with both technical and business teams.
- Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
Required Skills and Qualifications
To be successful in this role, you will need:
- 5+ years of experience leading the definition and deployment of 'to be' business process solutions in internal or client environments from a people, process, and technology perspective.
- Solid experience in requirements gathering, including experience in creating process documentation and running workshops.
- Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
Benefits
As a member of our team, you will enjoy:
- A collaborative and dynamic work environment.
- The opportunity to work with a variety of clients and projects.
- A competitive compensation package.
It is essential to have strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity. Good team player and team builder. ITIL Practitioner or Service Manager Certification preferred. Knowledge of other frameworks, such as COBIT, TOGAF is beneficial.
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