Head of Customer Success
2 days ago
In this role, you'll get to : Team Leadership & Development Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions Build and scale teams to support a growing Japanese customer base and evolving business needs Establish performance metrics, goals, and development plans for team members Foster a culture of customer obsession and continuous improvement within the Japanese CS teams Strategic Customer Success Management Oversee customer success strategies for Japanese enterprise and mid‑market accounts Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan Analyze customer health metrics and develop action plans to improve customer outcomes Partner with Japanese customers on strategic initiatives and business transformation projects Cross‑Functional Collaboration Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience Collaborate with global Customer Success leadership on best practices and strategic initiatives Partner with JAPAC leadership team on regional growth strategies and market expansion Coordinate with Product and Engineering teams on Japanese market requirements and feedback Operational Excellence Develop and refine processes for customer success operations in the Japanese market Analyze team performance metrics and drive continuous improvement initiatives Implement scalable solutions for customer onboarding, adoption, and expansion Support pricing and packaging decisions specific to the Japanese market We are looking for people who Have 7+ years of experience in customer success,
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Customer Success Head
3 days ago
Singapore GODAVARI TECHNOLOGIES PTE. LTD. Full time $120,000 - $180,000 per yearOur client is a leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. It was founded by former executives from Disney, HBO, AT&T, McKinsey and many others.About...
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Head of Customer Success
2 days ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
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Head of Customer Success
2 weeks ago
Singapore CLIXER+ PTE. LTD. Full time**About Us** **Our Culture** At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success. **Who You Are** You are a strategic leader who understands that true customer success is not just about...
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Head of Customer Success, Asia
7 days ago
Singapore LSEG (London Stock Exchange Group) Full timeAs the Head of Customer Success for Asia (APAC), you will be responsible for ensuring the success and satisfaction of our clients in the region to deliver revenue retention. You will leverage your passion for the industry, innovation, and customer centricity to lead Customer Success Directors and their teams to deliver an exceptional customer experience....
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Head of Customer Success
4 days ago
Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success, Apac
45 minutes ago
Singapore Smartly.io Full timeThis is an exciting opportunity to build and lead the Customer Success team in APAC, based in Singapore, with the ability to travel across APAC's different regions. The Head of Customer Success is responsible for leading and managing the Customer Success team in Singapore and Sydney and owning the revenue for their region. As the Head, you will represent...
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Head of Customer Success
1 week ago
Singapore SGB Full timeThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands‑on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
1 week ago
Singapore ASIA GULF CLOUD PTE. LTD. Full time $150,000 - $200,000 per yearOVERVIEWThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success, Apac
46 minutes ago
Singapore Relex Solutions Full time**A brief overview of RELEX Solutions**: RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing, and promotion strategies, all...
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Physiotherapist - Head of Customer Success
2 weeks ago
Singapore KINEXCS PTE. LTD. Full time**About the Company**: Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring...