Cargowise Implementation Lead

5 days ago

Singapore APL Logistics Full time

About the role
As the Cargowise Implementation Lead, you will be responsible for leading the implementation of Cargowise, a critical logistics and supply chain management software, within APL Logistics Ltd. This full-time, office-based role in Singapore's River Central Region will be crucial in streamlining the company's freight forwarding operations and enhancing its technological capabilities.
What you'll be doing
Responsible for CargoWise as a systems SME and will be responsible for the implementation, maintenance and improvement, training and budget for this system.
Participate in development and deployment discussions between internal functions and SCF to ensure APLL interest is guarded. Be the SME bridging APLL process, requirements with SCF recommended implementation approach/proposal. Guide and advise best practice approach that leverages CargoWise capability out of the box.
Partner with functional leaders to align scope, deliverables and change management.Conduct thorough assessments of existing processes and workflows, identifying opportunities for optimization and automation.
Serve as the primary contact for delivery needs to facilitate and coordinate stakeholder communication, drive adoption and change management
Assist business/process owners in translating concepts and requests to written technical requirement
Training and User Support:
Develop and deliver training programs to educate end-users on CargoWise functionality, workflows, and best practices.
Provide ongoing support and guidance to users, addressing questions, resolving issues, and troubleshooting technical problems.
Collaborate with function leads to develop KPI to measure system performance and compliance in,
Sell rate generation.
Invoicing activities, accuracy, timeliness, and completeness.
Operations metrics to measure task execution and processing time.
Finance
Other functions as required.
Develop global team of CargoWise SME
Build and develop SOP for origin and destination IFS tariff table update and maintenance.
Own CargoWise rate management and quoting SOP development, documentation, and deployment. Collaborate with other function stakeholders to build SOP.
Post CargoWise implementation
Quality Assurance and Continuous Improvement
Conduct regular audits and assessments of system performance, identifying areas for improvement and optimization.
Collaborate with cross-functional teams to implement system enhancements, updates, and bug fixes.
What we're looking for
Significant experience (5+ years) in leading enterprise software implementations, preferably in a logistics or freight forwarding environment
Bachelor’s Degree in Computer Science/Management Information System or equivalent
CargoWise Professional Certified
Extensive knowledge of Cargowise and its capabilities, with a proven track record of successful implementations
Strong project management skills, with the ability to develop and execute detailed implementation plans
Excellent communication and stakeholder management skills, with the ability to liaise effectively with both technical and non-technical teams
Proficient in data analysis and problem-solving, with a keen eye for identifying and resolving issues
A collaborative mindset and the ability to work effectively as part of a cross-functional team
What we offer
At APL Logistics Ltd, we are committed to providing our employees with a rewarding and enriching work experience. We offer a range of competitive benefits, including:
Comprehensive medical and dental coverage
Generous annual leave and flexible work arrangements
Opportunities for career development and further training
Employee recognition and reward programs
A vibrant and inclusive company culture
About us
APL Logistics Ltd is a leading global logistics provider, offering a wide range of freight forwarding, supply chain management, and transportation services. With a strong presence in over 60 countries, we are dedicated to delivering innovative and tailored solutions to our clients. Our commitment to operational excellence, coupled with our technological expertise, has earned us a reputation as a trusted partner in the industry.
If you're excited by the prospect of leading the implementation of a critical logistics software system and contributing to the growth of a respected global company, we encourage you to
apply now .
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