Service Technician

2 weeks ago


Singapore STRATEGIC MARKETING (S) PTE. LTD. Full time

Key Objectives Lead the After-Sales Department to ensure customer satisfaction and drive service revenue. Manage and motivate a team of Service Officers, Technicians, and Contractors. Optimize processes, systems, and policies to uphold Customer Service Core Values. Key Responsibilities Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set Develop and enhance customer service processes, documentation, and SOPs. Mentor support engineers and foster a collaborative team environment. Maintain accurate service records and oversee the service lifecycle. Achieve business objectives and service sales targets. Skills & Experience Diploma or degree (technical/engineering background preferred). 5+ years of management experience in after-sales service. Strong communication, organizational, and problem-solving skills. Ability to manage multiple projects and work independently. #J-18808-Ljbffr


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