Facility Specialist

1 week ago

Singapore 5 STONES HRM PTE. LTD. Full time

Facility Specialist for Data Centre facility (12 hours shift)

Location - Defu

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description


• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure (12 hours shift)


• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA


• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc


• Deliver ITIL compliance process conformance for incident, problem and change management


• Ensure effective implementation of safety, security and customer support policy and procedures


• Coordinate and provide support to contractors and vendors as well as inspecting completed work


• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services


• Participate and support internal and external audits for internal stakeholders and customers


• Generate accurate and regular reports when required


• Any other duties or project as assigned by the Management

Requirements


• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field


• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering


• Possess general knowledge of M&E and Network Critical Infrastructure


• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc


• Meticulous team player with the ability to work under pressure in a fast-pace environment


• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

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