Principal Technical Support Engineer

3 days ago

Singapore Aspen Technology Full time

3 days ago Be among the first 25 applicants Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre‐sales consulting and other departmental projects as needed. More specifically your duties will include: Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e‐mail. Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution. Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams. Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team. Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality. Author white paper solution articles for publication to our user community through our support web knowledge base. Travel to our customer sites where required. Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues. Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements. Support training course delivery for non‐standard courseware where required by customers by engaging in creating course content and workshop examples. Provide coaching to new employees and junior team members What You’ll Need A degree in Chemical Engineering is required At least 8 years of previous experience in the chemical or oil and gas industries Previous simulation and modeling experience in using Aspen Plus or similar solutions Ability and motivation to do self‐learning or self‐training Strong customer relationship and troubleshooting skills Ability to work collaboratively within a team Excellent verbal and written communication skills in English Additional consideration for Proficiency in Chinese and Malay, or a SEA language- the role covers SEA market We do not offer relocation support for this role. Candidates who do not require work visa sponsorship will be prioritised. Seniority level Seniority level Mid‐Senior level Employment type Employment type Full‐time Job function Job function Customer Service and Engineering Industries Software Development Referrals increase your chances of interviewing at Aspen Technology by 2x Get notified about new Technical Support Engineer jobs in Singapore, Singapore . Technical support (Open to Fresh/ Junior)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

  • Principal Technical Support Engineer

    1 week ago

    Singapore Aspen Technology, Inc. Full time

    Principal Technical Support Engineer page is loaded## Principal Technical Support Engineerlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R7746The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...

  • Technical Support Engineer

    1 week ago

    Singapore VALLEN SINGAPORE PTE. LTD. Full time

    As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving. What will...

  • Principal Engineer

    2 weeks ago

    Singapore The Digital and Intelligence Service (DIS) Full time

    Join to apply for the Principal Engineer role at The Digital and Intelligence Service (DIS)4 days ago Be among the first 25 applicants Join to apply for the Principal Engineer role at The Digital and Intelligence Service (DIS)Get AI-powered advice on this job and more exclusive features. Principal Software Engineer - Digital Ops-Tech Centre (DOTC)About Us...

  • Principal Technical Support Engineer

    2 weeks ago

    Singapore Aspen Technology Full time $80,000 - $120,000 per year

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Principal Technical Operations Engineer

    3 hours ago

    Singapore Oracle Corporation Full time $120,000 - $200,000 per year

    At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public...

  • Gds Technical Services Principal Engineer

    3 days ago

    Singapore ICANN Full time

    **Job Summary** The GDS Technical Services Principal Engineer is part of a group of gTLD technical experts in ICANN org. They are primarily responsible for managing technical systems related to gTLD registries and registrars, and to provide technical input and expertise to other departments in ICANN org. The Principal Engineer is someone with multiple years...

  • Senior Technical Consultant and Principal Technical

    18 hours ago

    Singapore Dhata Tech Full time

    Role - Senior Technical Consultant and Principal Technical Consultant - Location - Singapore, Singapore - Experience - 3-4 years - Job requirements Responsible for supporting the Solution Architect through the Capability Assessment module, and for planning and sizing the technical components implementation activities Performs details analysis to support...

  • Principal Technical Operations Engineer

    5 days ago

    Singapore Oracle Full time

    At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud focuses on government, classified, and sovereign cloud regions to be reliable and high performance, aligning with OCI public cloud capabilities and customers’ missions. Job Description As a Principal Engineer, you will be responsible for the operation...

  • Assistant Principal Engineer

    2 weeks ago

    Singapore Singapore Technologies Engineering Ltd Full time

    Overview We are seeking a talented and motivated Assistant Principal Engineer / Principal Engineer with strong communication skills to join our dynamic team, to drive cybersecurity product innovation. Responsibilities Lead strategic cybersecurity projects and product development teams, overseeing the full software development lifecycle from ideation to...

  • Principal Technical Consultant

    1 week ago

    Singapore Allscripts Asia Full time

    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an...