Marriott International | Catering
3 days ago
JOB SUMMARY
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Sales Activities
Manages sales efforts for the hotel including local corporate and social catering.
Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
Responds to incoming catering opportunities for the hotel.
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Designs, develops and sells creative catered events.
Maximizes revenue by up-selling packages and creative food and beverage.
Manages catering sales revenue and operation budgets, and provides forecasting reports.
Develops menus which drive sales.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
Providing Exceptional Customer Service
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
Additional Responsibilities
Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-18808-Ljbffr
-
Marriott International | Director of Sales
3 days ago
Singapore Marriott International Full timeJOB SUMMARY Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year...
-
Marriott International | Accountant
2 weeks ago
Singapore Marriott International Full timeJob Description JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients/departments as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. Works with other Finance and...
-
Singapore Marriott International Full timeJOB SUMMARY - Driving revenue for F&B outlets and key festive periods through Corporate Companies, Banks, Third Parties, E channels etc. - Strengthen partnership with key clients through frequent networking events and sales calls. - Develop new channels for all F&B outlets. - To analyze project sales, profit and loss statements and forecast, together with...
-
Assistant Sales Manager
4 weeks ago
Singapore Marriott International Full timeJOB SUMMARY Handles all incoming inquiries for groups and events. Qualify and convert corporate catering and group sales. Meet / exceed individual sales target. Work together as a team player within and inter-departments. JOB DUTIES & RESPONSIBILITIES Exceed individual assigned sales goal and responsibility for team members for achievement of total sales...
-
Marriott International | Duty Manager
2 weeks ago
Singapore Marriott International Full timeJOB SUMMARY The Duty Manager is responsible for driving the hotel's Balance Score Card which includes GuestVoice results mainly focusing on Overall Satisfaction, Arrival Experience, Elite appreciation, Staff Service Overall. The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager...
-
Marriott International | F&B Captain
2 weeks ago
Singapore Marriott International Full timeJOB SUMMARY Greet guests according to Marriott and Coyle Audit Brand Standards and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance according to Marriott and Coyle Audit Brand...
-
Singapore Marriott International Full timeMarriott International This is a detection engineering role that leverages knowledge of monitoring, analyzing, detecting, and responding to cyber events and incidents to develop and implement effective monitoring and alerting for information systems and networks. This role is responsible for developing and tuning Security Information and Event Management...
-
Marriott International | F&B Service Expert
3 days ago
Singapore Marriott International Full timePOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...
-
Assistant Sales Manager
4 weeks ago
Singapore Marriott International, Inc Full timeAdditional Information Job Number24197108 Job CategorySales & Marketing LocationSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865 ScheduleFull Time Located Remotely?N Position Type Non-Management JOB SUMMARY Handles all incoming inquiries for groups and events. Qualify and convert corporate...
-
Marriott International | Sous Chef
2 weeks ago
Singapore Marriott International Full timeJOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high...
-
Singapore Marriott International Full timeVice President, Development Planning and Feasibility, Financial Analysis and Strategic Planning Job Description BUSINESS CONTEXT As part of the Asia Pacific excluding China (APEC) Finance organization, the Vice President will lead two functions in the region, including (i) Development Planning and Feasibility ("Feasibility"); and (ii) Financial Analysis and...
-
Intern, Global Design
4 weeks ago
Singapore Marriott International Full timeAdditional InformationJob Number24091550Job CategoryManagement Development Programs/InternsLocationSingapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementInternship DescriptionMarriott International, Inc. is seeking current university student who...
-
Media Intern
4 weeks ago
Singapore Marriott International Full timeAdditional InformationJob Number24114033Job CategoryManagement Development Programs/InternsLocationSingapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementDuties & ResponsibilitiesThe Media Intern’s responsibilities will include but not limited...
-
Business Analyst Intern
4 weeks ago
Singapore Marriott International Full timeAdditional InformationJob Number24091371Job CategoryManagement Development Programs/InternsLocationSingapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementAPEC Digital Products is looking for a driven and business-savvy Business Analyst Intern who...
-
Finance Operations Intern
4 weeks ago
Singapore Marriott International Full timeAdditional InformationJob Number24155792Job CategoryManagement Development Programs/InternsLocationSingapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementCORPORATE INTERNSHIP PROGRAMMarriott International, Inc. is seeking a current university...
-
Human Resources Intern
3 weeks ago
Singapore Marriott International, Inc Full timeBuild upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true...
-
Intern, F&B Strategy
4 weeks ago
Singapore Marriott International Full timeAdditional InformationJob Number24155625Job CategoryManagement Development Programs/InternsLocationSingapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementCORPORATE INTERNSHIP PROGRAMMarriott International offers students the opportunity to find...
-
Intern, Strategy Planning
4 weeks ago
Singapore Marriott International Full timeAdditional InformationJob Number24156412Job CategoryManagement Development Programs/InternsLocationSingapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementCORPORATE INTERNSHIP PROGRAMMarriott International offers students the opportunity to find...
-
Intern - M Club
3 weeks ago
Singapore Marriott International, Inc Full timeBuild upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true...
-
Catering Executive
3 weeks ago
Singapore Marriott International, Inc Full timePOSITION SUMMARYMeet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event...
