Head, customer business

2 weeks ago


Singapore SINGAPORE AERO ENGINE SERVICES PTE LTD Full time

· The control, administration and allocation of duties of all staff under his/her charge · Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction · Develop and grow new customer accounts · Provide guidance to the team in resolving issues and investigation of customer issues · Review CR induction performance to be in line with business needs · Work with Commercial Team on the negotiation of contracts and agreement with customers · Provide coaching, training and development to the team to achieve high performance · Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area · Provide feedback to the Company regarding service failures or customer concerns · Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers · In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group · Performs other related duties as assigned #J-18808-Ljbffr



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